How can we help?

How do I change the gift recipient?

You've chosen a gift and even added it to your Cart, but noticed that the wrong lady has been selected? Changing the recipient is very simple and we will tell you how. - First, go to the Cart and click the Change Lady button. After that, you need to choose one of the three options where you can find and select the desired recipient: - If you have chatted with a lady, click on Chatand you will be shown all the ladies with whom you had a conversation in the Chat. - If you have already communic...

How do I order a gift in the Gift shop?

There is nothing easier! First you need to go to the Gift Shop section, which is located in the sidebar. Select the desired category and choose a gift you want to order. - Now click on the Cart icon, it will add the gift to your cart. - You can add other gifts, they will all show up in your Cart. Then choose the lady you wish to give the gift to. To do this, click on theSelect a lady button. > Tip: You can learn more about how to choose or change a recipientin this article — https://help...

Statuses of your order: where to find them and what they mean.

To find out the status of your order, go to[Orders](https://findbride.com/gift-shop/orders) and expand the line where you will see your lady's avatar. As soon as you click on this line, you will see: - The total number of orders sent to this lady - The number of items in the order - The Order ID by which we track your order in the system. > Expand the Order you need by clicking your mouse or tapping the screen. [Tap - Free gestures icons] In the opened Order, you will see all your gifts: ...

Where can I see a delivery confirmation?

All of your gift information can be found in the [Orders](https://findbride.com/gift-shop/orders)section of the Gift Shop. - Click on the Gift shop in the main menu. - And click the Orders button on the dashboard. If your order has been completed but you haven't seen it yet, you will see a •pink dot icon on your orders. You can also sort orders by Completed and see all the gifts that have already been delivered. - When you open the Completed order, you will see a delivery confirmation photo...

Where can I find all my gifts?

All of your gift information can be found in the [Orders](https://findbride.com/gift-shop/orders) section of the Gift Shop. - Getting there is easy, go to the Gift shop. - And click the[Orders](https://findbride.com/gift-shop/orders) button on the control pannel. There you can sort all your orders by status: All Orders, New, In Progress, Completed. What is the delivery status and what does it mean, you can find out [in this article.](https://help.findbride.com/981937-Statuses-of-your-order-w...

What is Gift Shop Express?

It's a new, convenient way to quickly send a gift to a lady without leaving her profile. - In the lady's profile, click on the Send gift button. - This will open the Gift shop Express menu where you can select a gift. - Addit to your Cart. - And proceed to the Cartto checkout. - In your Cart, you can: - add a Compliment, - check the final price including all discounts, - add agreeting cardto your order, - and leave a special comment on the order for the manager. When you are ready, click t...

How do discounts work and how can I be sure that they have been applied to my order?

The application of discounts is carried out by summing up all available discounts, and not by applying them sequentially. That is, if you have a Silver Membership that gives you a 25% discount, and there is a 15% discount on the gift, then the total discount will be 40%. > Important to remember: The prices shown in the screenshots are for illustration purposes only and may not correspond to reality. To make it clear how much and what discounts were applied to your order, you will see the n...

Compliments — what are they and how to add them to an order?

Compliments— the name speaks for itself - these are small gifts that you can add to your main order to please the lady. It can be a box of cookies, a small plush toy, or even a bottle of wine that goes great with pizza ;) * *The author's opinion may not coincide with the opinion of the site administration. To add a Complimentto your order, just click on it. A successfully added Complimentwill be grayed out and marked with a checkmark. > Important to remember:The prices shown in the scree...

How can I order a gift for a specific date?

Do you have an anniversary coming up or just want to make your lady happy by ordering a gift for a special date? Especially for such cases, we have the option of ordering delivery by a specific date of your choice. Just don't forgetto place an order at least 5 days before of the expected delivery date. - Enter your desired delivery date in the comment box directly below the greeting card field and our delivery partners will do their best to deliver your gift by that date. Please note: > -...

Do you have Regional Pricing?

Yes, we have regional pricing. If you decide to change the recipient of a gift from a lady from Ukraine, for example, to a lady from Asiaor the USA, then you may notice that the price of the gift has changed. - The fact is that the purchase price of goods in stores may differ depending on the region or country where the gift will be delivered. Roughly speaking, if in one country a bouquet of flowers can cost about $50, then in another country the same bouquet, due to the difficulties of impor...

I want to order something that isn't in the Gift Shop assortment!

You wanted to order a gift for your special lady, but did not find anything suitable in the range? We will be happy to help you and arrange a special order according to your wishes! Just [contact us via Help Center](https://help.findbride.com/submit_ticket) providing the following information: - What exactly would you like to give as a gift? Tell us about your gift ideas and show its reference. - Be sure to include the lady's ID! Without this information, we won't be able to understand if our ...

Gift delivery conditions

According to the rules of Gift Shop, delivery is carried out within 5 days from the date of order. The speed of delivery depends largely on the region where the lady lives, the availability of your gift in stock and some other things. Our delivery partners always try to deliver your gift as soon as possible, but the logistics of some gifts take longer than others, so please always let us know about your planned delivery in advance. - If you want to order a gift for a certain date, you need to...