How can we help?

I want to use a different credit card

When you make a purchase with a credit card, whether it's a package of credits or Premium Membership, you can save your card information, for a more convenient purchase in the future. To save card data, the I accept credentials storage agreement checkbox must be checked. > We do not keep your payment details in our public domain. All transactions are carried out by payment systems with international security certificates, information is stored in encrypted form, in accordance with security ...

What is a Premium Membership?

Premium Membership is a special feature that gives its owner many different privileges. This is a great way to save on your chats and gifts! The purchased Premium Membership level is active for 30 days. - An active Premium Membership level cannot be cancelled or upgraded until it expires. --------------------------------------------------------------- Premium membership levels are: Silver, Gold, Platinumand Diamond memberships. By purchasing a premium membership, you get access to the follow...

I want to upgrade my membership!

You want to upgrade your Membership level? That's a great idea! But first please make sure that your level is Bronze before purchasing a membership. - If you are at any other level, please wait until your membership expires as you cannot cancel an active membership. - If you have auto-renewal turned on, instructions on how to turn it off can be found [in this article](https://help.findbride.com/393902-I-want-to-cancel-the-auto-renewal-of-my-membership). Before upgrading the membership level, y...

I want to cancel the auto-renewal of my membership!

How do you turn off auto-renewal? Very simple! - Enter the [Membership](https://findbride.com/profile/membership) section. Or enter this section by clicking on your Membership status bar on the profile panel. - Сlick on Cancel Rebilling This way, if you had an active automatic renewal of your Membership — it will not be renewed at the end of the current Membership level.