How can we help?

I want to use a different credit card

When you make a purchase with a credit card, whether it's a package of Credits or Premium Membership, you can save your card information, for a more convenient purchase in the future. To save card data, the I accept credentials storage agreement checkbox must be checked. > All transactions are carried out by specialized payment systems with international security certificates, information is stored in encrypted form, in accordance with security standards. You can also delete a saved credit...

What is a Premium Membership?

Premium Membership is a special feature that gives its owner many different privileges. This is a great way to save on your chats and gifts! The purchased Premium Membership level is active for 30 days. - An active Premium Membership level cannot be cancelled or upgraded until it expires. --------------------------------------------------------------- Premium membership levels are: Silver, Gold, Platinumand Diamond. By purchasing a Premium Membership, you get access to the following benefits...

I want to upgrade my membership!

You want to upgrade your Membership level? That's a great idea! But first please make sure that your level is Bronze before purchasing a membership. - If you are at any other level, please wait until your membership expires as you cannot cancel an active membership. - If you have auto-renewal turned on, instructions on how to turn it off can be found [in this article](https://help.findbride.com/393902-I-want-to-cancel-the-auto-renewal-of-my-membership). Before upgrading the membership level, y...

I want to cancel the auto-renewal of my membership!

How do you turn off auto-renewal? Very simple! - Enter the [Membership](https://findbride.com/profile/membership) section. Or enter this section by clicking on your Membership status bar on the profile panel. - Сlick on Cancel Rebilling This way, if you had an active automatic renewal of your Membership — it will not be renewed at the end of the current Membership level.