How can we help?

Why did you reject my profile picture?

Want to update your profile picture, but for some reason the system rejects it? We have special requirements for your profile picture, so make sure it meets them: 1. Make sure your photo meets our Terms of Use - Do not post photos that violate our Terms of Use. You can read our Terms of Use at this link — https://findbride.com/terms_of_use 2. Make sure that your profile picture shows only you and no other people - Your profile picture should not show other people, not even your closest fami...

I forgot my password

Forgot your password? Don't worry! You can restore it by following these simple steps. To get started, [go to our website](https://findbride.com/) — you will see a registration form and User login button. Click on the User login button and a login window opens. In the menu that appears, click on Recover password. In the new menu, enter the email address that is linked to your account on our site and click Get auto-login link. Now check your email! You will receive an email with a link for a...

How to change my password?

Want to change your account password but don't know how? Follow our instructions. First of all, you need to access the change password menu. To do this, click on the arrow to the right of your profile thumbnail. And select Change password. Or go to your profile and click the Change password button under your photo. You will see a window where you can enter your new password. Enter your new password and click Save.

I have VIP status, what does that mean?

After making a certain number of purchases, you can become a VIP client of our site and get additional benefits when using the site. How do you know if you are a VIP? In your profile, to the right of your name will be a special icon that indicates this. You got a message like this popping up? Congratulations! Now you are a VIP status holder, and you have special privileges. - First of all, it is the largest and most profitable package of 5000 Credits! The cost per credit is only $0.38 per C...

How do I edit my profile information?

Do you want to edit your profile information? These instructions will help you. First you need to get into your profile. Just click on the thumbnailof your photo. --------------------------------------------------------------- In your profile you will see many different sections that you can edit if necessary by clicking the Edit button next to them. --------------------------------------------------------------- As an example, we'll show you how you can edit your age. Click the Edit butt...

Control panel / Profile panel

At the very top of the site you can see your profile control panel. It shows various useful information, such as: - How many days of active[Membership](https://findbride.com/profile/membership)you have left. - How many Follow-Ups and Intro letters you have. - The number of credits and the number of notifications. It also gives you quick access to the various sections of our site. --------------------------------------------------------------- Let's look at each element in order. The first ...

How do I add a photo to my profile?

To add a photo to your profile, you need to take a few simple steps: - Click on the “Add Photos” button in your profile. - Select the photo you want to upload. Please note that only your images should be in the profile. For example, photos of dogs and relatives will not be approved by moderation. After uploading a photo, you need to wait for our moderation team to check your photo for violations of the Terms of Use. Once the photo is “Approved” ✅, it will appear on your profile. In case if ...

Why can't I edit my profile?

If you receive a message that you cannot change your profile information, it means that your profile has been restricted due to a violation of the site's Terms of Use. We remind you that our Terms of Use are binding on all customers and you agreed to them when you registered on the site. - You can read our Terms of Use again at this link: https://findbride.com/terms_of_use In order to resolve this situation, please contact our support team for more information.

How do I close my account?

To avoid unpleasant situations with access to the profile of unauthorized persons, the self-deletion function is disabled. It is important for us to protect your data, so the profile closure procedure can only be performed upon request to the support team. If you would like to close your account, please contact our [customer support team](https://help.findbride.com/submit_ticket).